phchas is committed to protecting the privacy and personal data of every Filipino player who uses our platform. This Privacy Policy explains in clear terms what data phchas collects, how it is used, who it may be shared with, and the rights you hold as a data subject under Philippine law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173).
phchas applies 256-bit SSL encryption to all data transmitted between your device and our platform. Personal information is stored in secured, access-controlled environments with role-based permission restrictions.
phchas does not sell your personal information to third-party advertisers or data brokers. Data is shared only with partners necessary to operate the platform — payment processors, KYC providers, and regulators — under strict data processing agreements.
phchas processes personal data in accordance with the Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission (NPC) of the Philippines. Your rights as a data subject are fully respected.
phchas only collects the personal data that is strictly necessary for the specific purpose for which it is gathered. We do not collect data speculatively or for purposes unrelated to your phchas account and gaming activity.
phchas does not retain your personal data indefinitely. Retention periods are defined by the purpose of collection and applicable legal requirements. Data no longer required is securely deleted or anonymised.
You have the right to access, correct, delete, and port your personal data held by phchas, and to object to or restrict certain processing activities. All requests are processed within the timeframes required by Philippine law.
This Privacy Policy applies to all personal data collected and processed by phchas in connection with the operation of the online gaming platform accessible at phchas.app, including all game services, payment processing, account management, customer support interactions, marketing communications, and responsible gaming functions.
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, phchas is the personal information controller in respect of the personal data of all registered and prospective players who interact with the phchas platform.
Data Controller: phchas
Platform: phchas.app
Primary Market: Republic of the Philippines
Data Protection Contact: support@phchas.app
This Policy should be read in conjunction with the phchas Terms and Conditions, which set out the overall contractual framework governing your use of the platform.
phchas collects the following categories of personal data from players and prospective players:
| Category | Data Types | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID type and number | Registration; KYC verification |
| Contact Data | Mobile number (Philippine format), email address, residential address | Registration; account updates |
| Authentication Data | Username, hashed password, two-factor authentication method, session tokens | Account creation; each login session |
| Financial Data | Payment method type, GCash / Maya account reference, bank account name for withdrawals, transaction amounts and timestamps | Deposit; withdrawal; KYC verification |
| KYC Documents | Scanned copies of government-issued photo ID, proof of address documents, payment method ownership proof | KYC / identity verification process |
| Gaming Activity Data | Game sessions, bet amounts, game outcomes, win/loss history, bonus usage, VIP tier, session durations | Continuously during active account use |
| Device & Technical Data | IP address, device type and OS, browser type and version, screen resolution, timezone | Each platform session via server logs |
| Behavioural Data | Page views, navigation paths, click patterns, session duration, feature usage within the phchas platform | Continuously via cookies and analytics |
| Communications Data | Content of support chat transcripts, email correspondence, and any feedback submitted to phchas | Customer support interactions |
| Responsible Gaming Data | Deposit limit settings, session time preferences, self-exclusion status and duration | When responsible gaming tools are activated |
phchas collects personal data through the following channels and mechanisms:
The majority of personal data phchas holds is provided directly by you during the course of your relationship with the platform, including when you: register for a phchas account; complete KYC identity verification; make a deposit or request a withdrawal; contact phchas customer support; activate or modify responsible gaming settings; or participate in phchas promotional activities.
When you access and use the phchas platform, certain technical and behavioural data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and your navigational behaviour within the platform. Please refer to Section 9 (Cookies & Tracking) for full details.
phchas may receive personal data about you from the following categories of third parties in the context of operating the platform:
phchas processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and applicable regulations:
phchas uses the personal data we collect for the following specific purposes:
phchas does not sell your personal data to third parties for commercial purposes. We share your data only in the following circumstances:
phchas shares personal data with third-party service providers who process data on our behalf and under our instruction, including:
All third-party processors engaged by phchas are bound by data processing agreements that require them to process your personal data only for specified purposes, maintain appropriate security standards, and comply with applicable Philippine data protection law.
phchas may disclose personal data to government authorities, regulatory bodies (including PAGCOR), law enforcement agencies, and courts where we are legally obligated to do so under Philippine law, including in response to lawful orders, subpoenas, regulatory inquiries, or AML reporting obligations.
When you play games on the phchas platform provided by third-party studios (such as live dealer game providers), limited technical session data may be transmitted to those providers' systems for the purpose of facilitating gameplay. These providers act as independent data controllers in respect of data processed within their own certified studio environments.
Philippine Data Privacy Act Notice: Where phchas discloses your personal data to third-party processors or sub-processors, it does so only under appropriate contractual safeguards consistent with RA 10173. phchas remains accountable for ensuring that all data processing partners handle your information in a manner consistent with this Policy and applicable Philippine law.
Certain service providers engaged by phchas — including cloud infrastructure partners and game content providers — may operate data processing infrastructure outside the Republic of the Philippines. Where personal data is transferred outside the Philippines, phchas ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012.
Such safeguards may include standard contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to jurisdictions recognised by the NPC as providing adequate data protection standards.
phchas will not transfer your personal data to any jurisdiction where adequate data protection safeguards cannot be ensured.
phchas retains personal data for as long as is necessary for the purposes for which it was collected, and in compliance with applicable legal and regulatory retention requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with phchas's data destruction procedures.
phchas uses cookies and similar tracking technologies on the phchas.app platform. Cookies are small text files stored on your device that enable certain platform functions and allow phchas to recognise your device across sessions.
You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before a cookie is placed. Note that disabling strictly necessary cookies will impair your ability to use the phchas platform, including logging in to your account.
Strict 21+ Policy: The phchas platform is intended exclusively for individuals who are at least twenty-one (21) years of age. phchas does not knowingly collect, process, or retain personal data of individuals under the age of 21. Any account found to belong to a person under 21 will be immediately suspended and all associated personal data will be deleted promptly following any legally required retention period for the transaction records involved.
If you believe that phchas has inadvertently collected personal data from an individual under the age of 21, please contact phchas immediately at support@phchas.app so that appropriate action can be taken without delay.
phchas implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While phchas takes all reasonable technical steps to protect your data, no internet-based system can guarantee absolute security. You are also responsible for maintaining the security of your phchas login credentials. Do not share your password with anyone, including phchas staff.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by phchas. To exercise any of these rights, please contact phchas at support@phchas.app. phchas will respond to all data subject requests within thirty (30) days as required by applicable law.
Request a copy of the personal data phchas holds about you, together with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data phchas holds about you. Some corrections may require additional verification.
Request deletion of your personal data where it is no longer required, where you withdraw consent, or where processing was unlawful. Subject to legal retention obligations.
Object to processing of your personal data based on legitimate interests, including direct marketing. phchas will cease such processing upon valid objection.
Receive your personal data in a structured, machine-readable format, or request direct transmission to another personal information controller where technically feasible.
Request that phchas restricts processing of your personal data to storage only, pending resolution of a dispute regarding accuracy or the lawfulness of processing.
NPC Complaint: If you believe phchas has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph). phchas encourages you to contact us first so that we may attempt to resolve your concern directly.
In the event that phchas becomes aware of a personal data breach that poses a real risk of serious harm to affected data subjects, phchas will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required under the Data Privacy Act of 2012 and NPC Circular No. 16-03.
Where the breach is likely to result in a high risk to your rights and freedoms, phchas will also notify you directly without undue delay, providing information about the nature of the breach, the categories of data affected, the likely consequences, and the measures phchas has taken or proposes to take to address the breach and mitigate its effects.
Notifications will be sent to the email address registered to your phchas account. It is therefore important that your contact information within your phchas account is kept current and accurate.
The phchas platform may contain references to third-party game content providers and payment partners. This Privacy Policy applies solely to the personal data collected and processed by phchas in the operation of the phchas.app platform. phchas is not responsible for the privacy practices of third-party operators, game studios, or payment service providers whose systems you may interact with in the context of using phchas games or making deposits and withdrawals.
Players are encouraged to review the privacy policies of any third-party service providers whose services are accessible in connection with the phchas platform.
phchas reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or platform operations. Where changes are material, phchas will provide notice to registered players via the email address associated with their phchas account, or through a prominent notice on the phchas platform, no less than fourteen (14) days prior to the changes taking effect.
Your continued use of the phchas platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated terms. We recommend reviewing this Privacy Policy periodically to stay informed of how phchas protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by phchas, please contact our data protection team:
phchas Data Protection Team
Email: support@phchas.app
Subject Line: "Data Privacy Request — [Your phchas Username]"
Response Time: Within 30 days as required by RA 10173
Support Hours: 24 hours a day, 7 days a week
phchas is committed to resolving all data privacy enquiries in a timely and transparent manner. If you are not satisfied with phchas's response to your data privacy request, you retain the right to escalate your concern to the National Privacy Commission of the Philippines.
phchas handles your personal data with the same care and transparency we bring to every other part of the platform. Your information is secured, your rights are respected, and your GCash details are never shared without your knowledge. When you play at phchas, your data — and your PHP — are in safe hands.
phchas is strictly for players aged 21 and above. Please gamble responsibly.